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TERMS & CONDITIONS

As of November 23, 2021

PRIVACY POLICY

The information we collect via this Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

  2. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

  3. Any personal information we collect from this website will be used in accordance with applicable laws. The details we collect will be used to process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);​ In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.​  We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

  4. This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

SHOP PICK UP

Some items are stored off-site and a transfer may need to be requested prior to pick up.  Do call or email us to check on availability and schedule if you are interested in any of our items.  We are open daily from 6 AM to 9 PM daily.

OUT OF STOCK

There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any such issues and you shall be given a chance to cancel any incomplete orders prior to shipping.

CASH ON DELIVERY

Cash on delivery is available for Metro Manila orders with a Net Amount of Php 2000 and below via Lalamove Pabili Service (with an additional 50-pesos charge).   

METRO MANILA DELIVERY

Expedited Metro Manila delivery is available via Lalamove or Mr. Speedy.  Shipping charge applies based on chosen third party's matrix and shall be shouldered by the buyer unless stated otherwise.

ORDER ACCEPTANCE

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rideup Manila reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity ordered if deemed necessary.

For multiple product orders, we will make every attempt to ship all products at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment at an adjusted shipping rate depending on final weight of orders.

MULTIPLE ORDERS

PROVINCIAL SHIPPING

For orders outside Metro Manila, we will ship orders via LBC.  We cannot guarantee when an order will arrive.  Please allow 1 to 3 days for delivery.  We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  

All Provincial orders shall be pre-paid via Wire transfer to Rideup Manila's Bank Accounts, Gcash, or Credit Card.

CONTACT US

For any issues you may have with your pending or processed orders, do contact us HERE.

RETURN & REFUNDS

We will only authorize a return or refund for the following reasons:​

1. Should we make an error and send you something that you did not order, you of course need to return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred.

 

Please contact us to discuss the details prior to returning any item.​When returning an item please do so with the original packaging to ensure that the product is not damaged on its return journey.


2. If a product ordered is out of stock at the time of shipping, we will automatically back order it and ship at no additional shipping cost when it becomes available. The customer will also be given a choice to have the payment refunded.​

All returns must be made thru LBC Shipping only.

DISCLAIMER

While we strive to obtain accurate product information, we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented on this website and that you always read labels, warnings, and directions and other information provided with the product before buying anything.

 

For additional information about a product, please contact the manufacturer.

 

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